Radio aids – optimising listening opportunities: Guide

Gill Weston, Pauline Cobbold, Cate Statham and Helen Maiden with contributions by James Mander, Gary Webster and Brian Copsey | View as single page | Feedback/Impact


Here are some suggestions for when things go wrong.

  1. Turn it off and on again.
  2. Check the batteries in system, adaptors and hearing device.
  3. Check the receiver is connected to the transmitter...  Is it on the right channel/frequency?
  4. Is there another transmitter nearby which could cause interference?
  5. Is there anything blocking the way between the transmitter and the receiver?
  6. Are the receiver and the transmitter within the transmission range?
  7. Change the shoe/connecter.
  8. Check transmitter is not on mute.
  9. Check the cable and connections.  Are they in good order?  Are they the right ones for your device?
  10. See the manufacturer's user guide.

For further troubleshooting, see Sounding Board website   Although written in 2008, the basic principles are still the same.

FM hearing systems have a useful guide for troubleshooting Phonak Roger Pen and related equipment.

Synchronisation units

Some manufacturers of radio aids produce synchronisation units which automatically pair the pupils receivers to the transmitter when they enter the room.  This is useful if there is a large number of Radio Aid users in one school.  The radio signal of the synchronisation unit is strong enough to provide full coverage for the children in the same room.

However, in the case where a child goes into a corner of the classroom away from that room’s synchronisation unit, it is possible for the synchronisation unit from an adjacent room to pair that child to the transmitter of the teacher in the adjacent room.  This way the affected children will then hear the wrong teacher.  In which case, seek the advice of the manufacturer.